Exchange & Return



Refund or Exchange Policy

Customers purchase the products is restricted to apply for refund or exchange within seven days.
Return or exchange of products redeemed at COMCOMSTORE Logistics Center or through delivery arranged by COMCOMSTORE is possible only for products not covered by manufacturers’ warranties. 
Refund or exchange of products will take place at the COMCOMSTORE Office, on date and time arranged with COMCOMSTORE Customer Support Team. Return or exchange of products redeemed at Merchants’ redemption locations is possible only at those locations.
COMCOMSTORE reserves the right to refuse refund or exchange if the product:
  • is not expired. If expired, merchants may refuse to take back (including, but not limited to, hair products, beauty tools, cosmetics, skin care and food products)
  • is opened
  • is used
COMCOMSTORE reserves the right to refuse return or exchange according to COMCOMSTORE Refund Policy to conduct the refinement or exchange the product based on its model, style, price etc.

ALL Promotional items are not entitled to refund or exchange.

To apply for exchange of product or exchange, please send an email to for a prior appointment with stating:
  •    the reference number/code of the receipt
  •    the reason why you apply for the refund or exchange
  •    the package is existing or not
  •    the availed reserved time of refund or exchange
  •    COMCOMSTORE reserve rights to charge admin fees
COMCOMSTORE will not refund cash of the products is delivered to the buyer (except nature malfunction)
Cash refund will only apply to products damage/ malfunction/defects